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Shipping Policy

Effective Date: 05 July 2025

1. Introduction

At SELECTO WELLNESS INC. operates Aurawellnesslabs, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website https://aurawellnesslabs.com/.

2. Shipping Destinations

  • Countries We Ship To:

    • United States, Canada.

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Shipping rates at AuraWellnessLabs vary by brand, product size/weight, minimum order requirements, and destination. Each supplier we work with has their own logistics structure, so your final shipping cost is always calculated at checkout.

Domestic Shipping (USA & Canada)

  • Some brands offer free shipping, while others use flat-rate, standard, or freight-based charges.

  • Large items (saunas, cold plunges, pilates reformers, float tanks, massage chairs) may require LTL freight or special handling.

  • Brand-specific freight rules apply and may vary.

International Shipping

  • Orders may be subject to customs fees, import duties, or taxes based on your country’s regulations.

  • Rates depend on brand, carrier, and product dimensions.

Please contact us before placing your order. We encourage customers to reach out via phone, chat, or email to confirm logistics, access issues, or delivery accommodations.

Final Costs

All shipping, handling, and freight charges—when applicable—will be clearly displayed at checkout before you complete your purchase. There are no hidden fees.


  • Domestic Shipping (USA):

    • Standard Shipping: Free shipping on all orders over $1000

    • Flat Rate Shipping: $100 flat rate for orders under $1000

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM PST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 7-12 business days

    • Expedited Shipping: 3-5 business days

  • International Shipping:

    • Standard International Shipping: 10-15 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx and Brand special Freight partners

    • International Carriers: DHL, FedEx International or Brand special Freight partners

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit to the carrier's website and enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@aurawellnesslabs.com or +1(236)-9000-234.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 7 days at support@aurawellnesslabs.com.

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items like personalized or perishable goods may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@aurawellnesslabs.com

  • Customer Service Phone: +12369000234

  • Company Address:

    • SELECTO WELLNESS INC. operates Aurawellnesslabs

    • 600 N Broad St Suite 5 #4108, Middletown, DE, 19709, USA

    • Our customer service team is available Monday to Friday, 9 AM to 5 PM EST].

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with SELECTO WELLNESS INC. operates Aurawellnesslabs!

We appreciate your business and are committed to providing you with exceptional service.